Refund policy
Returns
Video Aerial Systems products come with a "Limited Lifetime Warranty", that protects from material or manufacturing defects only. Crash damage is not covered by this warranty.
Refund policy is for the first 30 days after purchase on videoaerialsystems.com. After the first 30 days have since your purchase have expired, we will not be able to offer you a refund.
Please report any problems you are having to us via e-mail at warranty@videoaerialsystems.com. Please do not ship items back prior to contacting us and receiving a return authorization.
All warranties cover defects in material or workmanship only. Video Aerial Systems, LLC cannot be held responsible for damage due to crashes, incorrect installation, or any other user error. Additionally, warranty cannot be claimed with the manufacturers for equipment that has been modified, therefore the user should ensure the equipment is tested in stock condition to verify proper working condition upon receipt.
For US orders within 30 days of purchase, Video Aerial Systems will, at its discretion, replace faulty components and include return shipping for those components. After 30 days, the customer is responsible for shipping the items back to Video Aerial Systems for warranty coverage. All returns require an RMA number, which can be obtained by emailing orders@videoaerialsystems.com. For international orders, return shipments are the responsibility of the customer for any warranty claims. Please use a traceable shipping method, and the sender must pay all shipping and processing fees for the return shipment. Returns are processed in the order in which they are received.
Customers returning defective items will receive either a replacement, a store credit, or a refund. Orders are eligible for refund up to 30 days after the order was shipped, otherwise store credit or replacement may be issued.
Returns of products in good working order will receive a refund for the price of the item only, not the shipping costs. To receive a full refund for the product price, returns must be shipped within 30 days of purchase and received in new condition with no wear, and all packaging must be included and intact. Returns of opened packages may be accepted under some rare situations, but may be subject to a restocking fee or rejected depending on the condition of the items. We reserve the right to reject returned items if they are in a condition that renders them unsellable as a new product.
As parts of complex systems, failure of one component can result in a crash or damage to other items. The warranty does not cover, and Video Aerial Systems, LLC is not responsible in any way, for damage to other equipment due to a failure of a component in a system. Our warranty and liability only covers the repair or replacement of the item that can clearly be shown to have failed under the standard warranty conditions.
Video Aerial Systems, LLC is not responsible in any way for the use, misuse, or any injury or damage to personal property from the use of any equipment purchased from this store. It is the buyers responsibility to use the items safely and legally and to take proper measures to prevent any damage to person or property from the use of the equipment.
Shipping
To return your product, you should mail your product to: Video Aerial Systems, Attn: Returns, 5236 S Amherst Hwy, Madison Heights VA 24572, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.