Shipping policy
All shipments:
Packages are current sent without signature confirmation by default. Please contact us at orders@videoaerialsystems.com prior to placing the order if you would like us to require a signature for your delivery.
Orders containing only in stock ready to ship items ordered before 2:30pm Eastern time on a business day will be shipped shipped the same day. USPS orders received before noon ET will be shipped the same day. Orders containing out of stock items will be held until all items are available. If you wish to receive in-stock items sooner please place separate orders.
Shipments will be sent to the address entered in the shipping address field on our web page during checkout. Video Aerial Systems, LLC cannot be held responsible if the incorrect shipping address is entered by the customer during checkout. For fraud protection, shipping addresses cannot be changed after the order has been placed. Carriers often leave packages outside customer location. Once a package is delivered by the carrier, Video Aerial Systems, LLC considers the delivery completed. Any liability for theft or damage after delivery is held by the customer. Video Aerial Systems, LLC may assist the customer in asking the carrier for a trace of the shipment when possible, but it must be reported within 24 hours of the delivery of the shipment.
FedEx and UPS can not ship to PO Boxes. Failure to enter a valid street address may delay your shipment.
Video Aerial Systems, LLC reserves the right to cancel and refund any orders that have indicators showing there is some risk that a stolen credit card is possibly being used. Paying through PayPal is recommended for new customers purchasing high value items to prevent possible order cancellations or delays.
Shipments with stand-alone lithium batteries cannot be shipped via air. More detailed battery rules can be found here.
Shipments containing flammable glue cannot be shipped via air. More detailed information can be found here.
Below are the various shipping types and their restrictions. We strongly recommend the use of UPS shipping options for guaranteed delivery times.
US Shipping:
USPS First Class: This shipping method has no guaranteed delivery time. These will be shipped either USPS First Class Parcel. This is an air shipping conveyance as defined by USPS.
USPS Ground: This shipping method has no guaranteed delivery time. These will be shipped either USPS Parcel Select. This is a ground shipping conveyance.
USPS Priority: Delivery times for this method are estimates and not guaranteed. This is an air shipping conveyance.
UPS Ground: Delivery days are estimated and likely, but not backed by a money back guarantee by UPS. This is a ground shipping conveyance for the continental US, and air shipping otherwise.
UPS 2-Day: Delivery day guaranteed by UPS. This is an air shipping conveyance.
UPS Next Day: Delivery day guaranteed by UPS and delivered Monday-Friday. This is an air shipping conveyance.
UPS Saturday : If available based on shipping day and destination, delivery day guaranteed by UPS. This is an air shipping conveyance.
Store Pickup: Only available when a shipping address in Virginia is listed. Customer may pick up their order during normal pickup hours.
International Shipping:
Recipient is responsible for all customs duties, brokerage fees, or import duties as charged by the carrier. UPS or receiver's home country's customs agents/representatives will charge brokerage processing fees in addition to any customs duties for shipments transported through them (see below). Video Aerial Systems, LLC reserves the right to cancel or deny any orders if export or import laws may restrict shipping of these products to your country. To avoid problems with export regulations, we ask that the total product cost must be under $2500 per day for international orders.
Mail Limited Tracking: This shipping method has no guaranteed delivery time and may not include full tracking to the destination. Customer assumes all responsibility for lost or damaged shipments when choosing this method. Shipment is carried by FedEx International Mail Service and is handled the same as US Mail once it enters the destination country. This is an air shipping conveyance.
USPS First Class International: The shipping times for this method are estimates only and not guaranteed. Some destination countries may not include full tracking to the destination when shipped with this method. Shipping is considered air and is shipped through the US Postal Service.
UPS Ground: The shipping times for this method are estimates only and not guaranteed. This option is only available for Canada and Mexico and is a ground conveyance.
USPS Priority: The shipping times for this method are estimates only and not guaranteed. This is an air shipping conveyance through the US Postal Service.
UPS International Expidited: The shipping times for this method are estimates only and not guaranteed. This is an air shipping conveyance via UPS.
UPS International Express: The shipping times for this method are estimates only and not guaranteed. This is an air shipping conveyance via UPS.
Order Refusals:
Orders that are refused will have the amount of the return shipping plus any applicable duties/taxes removed from the refund, in addition to the original shipping charges. None of these costs are refunded by the shipping carriers to VAS. In the case of international orders, typically the return shipping plus taxes/duties is more than the cost of the products. Customers agree they WILL NOT refuse any shipments when placing an order with VAS.